Senior IT Helpdesk Specialist

• Know this JD, Employment Contract, Employee Handbook and other acts of the Company. • Work on the Dunga project as directed by the Management • Follow management instructions. • Refrain from disclosing information which Company’s internal acts consider to be confidential (business and/or trade secret) to other employees and other people. • Use entrusted company property (technical assets: a PC, a mobile phone, a car, etc.) according to its intended purpose and technical standards. • Provide IT support to the Company users. • Train and raise awareness with users. • Manage all user requests for IT services. • Arrange additional resources to resolve incidents when needed. • Monitor and escalate incidents according to the agreed service levels • Inform users about relevant changes in the IT Infrastructure, possible and scheduled outages, Group-wide incidents status and new features/tools available. • Support the local hardware. • Accept requests for new equipment, handle them according to the local IT policies and be a liaison between a user and the IT Procurement. Inform the IT Procurement of current/future IT equipment requirements. • Coordinate IT equipment usage, keep track of IT equipment movement, perform inventory and report inventory status. • Assemble, install and configure PCs, printers, scanners and other peripheral equipment. • Install, upgrade and remove various software such as operating systems, office tools, antiviral systems, databases and etc. • Update and administer local server applications. • Create and track Requests for Change in the Company’s IT infrastructure. • Ensure implementation of the Server Room maintenance manual. • Create, move and delete user accounts and produce all documents connected with this activity. • Take part in introduction of the Company IT projects. • Monitor IT Policies compliance. • Manage global IT projects on the client side: participate in pilot tests, provide feedback, participate in new software rollouts, hardware installations and assist engineers in making changes on hardware and software. • Exercise high Information security/confidentiality awareness, introduce it and train users accordingly. • In case of failure to execute or improper execution of these Job responsibilities set out herein, report the management in writing immediately, indicating the reasons of such a failure.

- Higher professional (technical) education - Minimum 5 years of relevant work experience.

Aktau 5/2 for KZ passport holders