Community Liaison Office Mangystau Oblast

Position ID
Type Contract
Country Kazakhstan
Work Method 5-day work week (40 hours)
Contact Gulsum Tuleusheva
Telephone 87122900100 Ext:107


Job Description:

Acting as the main point of contact for day-to-day engagement with local communities
Fostering awareness of Company and the Project in the communities of the Mangystau Oblast
Maintaining good community relations and addressing community concerns as they arise
Acting as the main point of contact for receiving, acknowledging, responding to, recording and addressing all complaints and providing PGPA a preliminary assessment of grievances
Promoting the Grievance Mechanism with stakeholders
Acting immediately to resolve minor complaints and monitoring delivery of actions by Company to mitigate any community concerns or complaints
Supporting community consultations in the Mangystau Oblast Oblast
Bringing to the attention of PGPA management material stakeholder issues and concerns
Providing feedback to stakeholders on concerns and issues they have expressed
Supporting the development and implementation of social investment projects and helping to monitor project progress, informing the Social Investment and Volunteer Program Specialist of complaints regarding social investment projects
Informing potentially affected communities prior to any works of the nature and extent to which they may be affected to consult on ways to avoid or reduce potential impacts
Informing the HES Team Lead on any issues that might lead to a noncompliance
Helping to tailor communications material to fit the information needs of local stakeholders
Working with the Stakeholder Engagement Advisor, contribute to the development of the Stakeholder Engagement Plan (SEP), supporting implementation and monitoring progress against objectives
Developing methodologies and materials to facilitate understanding of Company and the Project
Work with PGPA communications advisors to develop collateral materials (e.g. print, Audio/Video and digital for social media use) for use in explaining issues of interest to community members and other stakeholders

Job Requirements:

2-5years of: analyzing and assessing business risk related to community and social factors; deep understanding of the Mangystau Oblast; developing and implementing stakeholder engagement plans; management of community consultation processes; engagement with senior company management in providing advice and dissent on stakeholder engagement matters; highly developed communication and listening skills with the ability to speak to key project issues and understand community sensitivities; ability to work in a multicultural environment; be a selfstarter with a demonstrated ability for teamwork; and experience working with NGOs and government.

Terms and Conditions:

Aktau 5/2


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